Terms & Conditions

1. General

1.1. These terms and conditions apply to all orders placed through the Vegan Junk Food Bar webshop.
1.2. The e-commerce activities of Vegan Junk Food Bar are operated by Streep Innovations B.V., located at Sloterweg 1117, Amsterdam, registered with the Dutch Chamber of Commerce under number 87012979.
1.3. By placing an order, the customer agrees to these terms and conditions.

2. Offer and Prices

2.1. All offers in the webshop are non-binding. Streep Innovations B.V. reserves the right to change prices and products without prior notice.
2.2. Prices include VAT but exclude shipping costs unless stated otherwise. Shipping costs will be clearly displayed at checkout.
2.3. Streep Innovations B.V. is not liable for typographical, printing, or programming errors in product listings or offers.

3. Orders and Delivery

3.1. Orders are processed after full payment is received. Payment methods are displayed during checkout.
3.2. All products are made on demand. Production and shipping timelines are estimates; delays may occur and do not entitle customers to compensation.
3.3. Deliveries are made to the address provided by the customer. Ensure the shipping information is accurate, as we are not responsible for delivery issues caused by incorrect addresses.
3.4. International Orders: Customs duties, taxes, and fees may apply to international shipments. These charges are the customer's responsibility.

4. Right of Withdrawal

4.1. As per EU law, customers have the right to withdraw from the contract within 14 days of receiving the product.
4.2. The withdrawal period expires 14 days after the day the customer or a designated third party (excluding the carrier) physically receives the product.
4.3. To exercise the right of withdrawal, customers must notify us through the contact page or via email, including the order number.

5. Returns

5.1. On-demand Products: Due to the custom-made nature of on-demand products (e.g., shirts, sweaters), returns are generally not accepted. However, returns may be accepted at our discretion in exceptional cases (e.g., defective or incorrect products).
5.2. If a return is approved, the product must be sent back within 14 days to the return address provided by Streep Innovations B.V.
5.3. The customer bears the direct costs of returning products. Returns should be sent with a trackable shipping method.
5.4. The customer is responsible for any diminished value of the products resulting from handling beyond what is necessary to establish the nature, characteristics, and functionality of the product.

6. Complaints and Disputes

6.1. Complaints can be submitted in writing via store@veganjunkfoodbar.com. Please include the order number and details of the issue.
6.2. We aim to resolve complaints within 5 working days.
6.3. All agreements are governed by Dutch law. Disputes will preferably be resolved through mutual agreement. If no resolution is reached, disputes may be submitted to a competent Dutch court.

7. Liability

7.1. Streep Innovations B.V. is not responsible for indirect damages, such as loss of profit or missed savings, resulting from product usage.
7.2. Our total liability is limited to the order amount, unless there is intentional misconduct or gross negligence.

8. Privacy Policy

8.1. Customer data is processed according to our privacy policy, ensuring compliance with GDPR regulations. Details can be found on our Privacy Policy page.

9. Contact Information

For questions or comments about the webshop or these terms and conditions, contact us via:

    These terms and conditions were last updated on 29/11/2024.