Ordering & Delivery
On-Demand Production for Sustainable Quality
At our webshop, we take pride in producing your items on demand. This means every product is custom-made, reducing waste and ensuring you receive a high-quality, freshly crafted item.
Production and Shipping Timeline:
- Processing Time: Production typically takes 1 to 2 business days after you place your order.
- Shipping Time: Once production is complete, orders are shipped within 3 business days.
- Total Lead Time: You can expect to receive your order within approximately 5 business days from the date you placed it. This timeframe may vary depending on the order size and production queue, but we always strive to deliver as quickly as possible.
Worldwide Shipping:
We ship globally, ensuring you can enjoy our products no matter where you are!
- Shipping Costs: Calculated at checkout based on your location and the weight of your order.
- Tracking: Once your order is shipped, you will receive a confirmation email with tracking information so you can follow your package's journey.
Returns and Refunds:
We stand by the quality of our products. If you encounter any issues, here’s our return policy:
Free Returns for Defects:
- If your item has a production defect or an error (e.g., incorrect print or faulty stitching), you can return it for free.
- We will promptly offer you a replacement or a full refund—whichever you prefer.
Conditional Returns:
- We may accept returns for other reasons (e.g., wrong size or color choice), at our discretion, provided the item is unused, undamaged, and unworn.
- Postage Fees: For non-defective returns, return shipping costs are the customer’s responsibility.
- Once we receive and inspect the returned item, we’ll issue a refund or store credit.
Important: Ensure all returned items are in their original condition with tags and packaging intact.
Customer Support:
Your satisfaction is our priority! If you have any questions about your order, delivery, or returns, please don’t hesitate to contact our support team. We’re here to help and will respond promptly to ensure you have a seamless experience.
Thank you for choosing us 🌟